Privacy Policy

Last updated: January 2026

1. Introduction

H2O Geomatics Inc. ("we," "our," or "us") is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

2. Accountability

H2O Geomatics Inc. is responsible for personal information under our control. Our Privacy Officer is accountable for our compliance with this policy and applicable privacy legislation. Questions or concerns about our privacy practices can be directed to our Privacy Officer using the contact information provided below.

3. Information We Collect

We collect personal information only for purposes that would be considered reasonable and appropriate in the circumstances. This may include:

  • Contact Information: Name, email address, and message content you provide when using our contact form.
  • Technical Data: IP address, browser type, device information, pages visited, and time spent on pages.
  • Analytics Data: Information about how you interact with our website, collected through Google Analytics (see Section 5 for details).

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. Your consent may be:

  • Express: Given explicitly through our cookie consent banner or contact form submission.
  • Implied: Reasonably inferred from your actions, such as continued use of our website after accepting cookies.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us or adjusting your browser settings. We will inform you of the implications of withdrawing consent.

5. Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information such as:

  • Pages you visit and time spent on each page
  • Your general geographic location (country/city level)
  • Device and browser information
  • How you arrived at our website (referral sources)

Important: Google Analytics is only activated after you accept cookies through our consent banner. If you decline cookies, no analytics data is collected. You can also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. How We Use Your Information

We use personal information only for the purposes for which it was collected, including:

  • Responding to your inquiries and service requests
  • Providing and improving our services
  • Analyzing website usage to enhance user experience
  • Communicating relevant information about our services (with consent)
  • Complying with legal and regulatory obligations

7. Disclosure of Information

We do not sell, trade, or rent your personal information. We may disclose personal information only in the following circumstances:

  • With your consent
  • To service providers who assist in our operations (bound by confidentiality agreements)
  • As required by law, court order, or regulatory authority
  • To protect our rights, property, or safety, or that of our users

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for the duration of our business relationship plus a reasonable period thereafter. Analytics data is retained according to Google Analytics' standard retention policies (14 months).

9. Safeguards

We protect personal information with security safeguards appropriate to the sensitivity of the information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights Under Canadian Law

Under PIPEDA and applicable provincial legislation, you have the right to:

  • Access: Request access to your personal information held by us
  • Correction: Request correction of inaccurate or incomplete personal information
  • Withdraw Consent: Withdraw your consent to our collection, use, or disclosure of your information
  • Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days, as required by law.

11. International Transfers

Some of our service providers, including Google (for analytics), may process personal information outside of Canada. When this occurs, your information may be subject to the laws of those jurisdictions. We ensure appropriate safeguards are in place and that our service providers maintain comparable levels of protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact our Privacy Officer:

H2O Geomatics Inc.
295 Hagey Blvd, West Entrance
Waterloo, ON N2L 6R5
Canada
Email: info@h2ogeomatics.com

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada.